Privacy Policy

OtaCute Philippines Inc. (“Company”) has established the following privacy policy (“Privacy”) regarding the handling of users' personal information on the services (“Services”) provided on this App.

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Personal Information Protection Law, and refers to information about a living individual that can be used to identify a specific individual (personal identification information), such as name, date of birth, address, telephone number, contact information and other descriptions, as well as information that can be used to identify a specific individual from the information itself, such as appearance, fingerprints, voiceprint data, and health insurance card insurer numbers.

Article 2 (Method of collecting personal information)

We may ask Users for personal information such as the following:

when you register for use. The app also uses third party services that may collect information used to identify you. The following third party service providers are used by the app: In addition, information on transaction records and settlements, including personal information of users made between users and affiliated partners, etc., can be transferred to our affiliated partners (“Partners” including information providers, advertisers, advertising distribution destinations, etc.).

Article 3 (Purpose of collecting and using personal information)

We want to inform you that whenever you use our Services, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Services, the time and date of your use of the Services, and other statistics.

Article 4 (Purpose of collecting and using personal information)

The purposes for which the Company collects and uses personal information are as follows.
  1. To provide and operate our Services
  2. To respond to the user's inquiries (including verifying the user's identity)
  3. To send e-mails informing the user of new features, updated information, campaigns, and other Services provided by the Company
  4. To contact Users when necessary, such as for maintenance and important notices
  5. To identify Users who violate the Terms of Service or who attempt to use the Services for illegal or unreasonable purposes, and to refuse their use
  6. To allow users to view, change, or delete their own registration information and to view their usage status
  7. To charge users for paid Services
  8. Purposes incidental to the above purposes of use

Article 5 (Provision of personal information to a third party)

These Services do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Article 6 (Change of purpose of use)

  1. The Company will change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the one before the change.
  2. If the purpose of use is changed, the Company shall notify the User of the changed purpose of use by the method prescribed by the Company, or announce it on this App.

Article 7 (Handling of Personal Information)

  1. The Company will not provide personal information to any third party without the prior consent of the User, except in the following cases: However, this does not apply when permitted by the Personal Information Protection Law or other laws and regulations.
    1. When it is necessary for the protection of a person's life, body or property, and it is difficult to obtain the consent of the person.
    2. When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain the consent of the individual.
    3. When it is necessary to cooperate with a national organization, a local government, or an individual or entity entrusted by them in executing the affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of the affairs concerned.
    4. When the following matters are notified or made public in advance, and the Company notifies the Personal Information Protection Committee.
      1. The purpose of use includes providing it to a third party
      2. Items of data to be provided to third parties
      3. Means or methods of providing to a third party
      4. Stopping the provision of personal information to a third party at the request of the person
      5. How to respond to a person's request
  2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the party to whom the information is provided does not fall under the category of a third party.
    1. When the Company entrusts all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use.
    2. When personal information is provided as a result of the succession of a business due to a merger or other reasons.
    3. When personal information is to be used jointly with a specific person, to that effect, the items of personal information to be used jointly, the range of persons to be used jointly, purpose of use of the person and the name or name of the person who is responsible for the management of the personal information is notified to the person in advance or placed in a state where the person can easily know it.

Article 8 (Disclosure of personal information)

  1. When a person requests the disclosure of personal information, the Company will disclose it to that person without delay. However, we may not disclose all or part of the information if any of the following conditions are met by disclosure. If we decide not to disclose, we will notify you without delay. Please note that a fee of 1,000 yen will be charged for each disclosure of personal information.
    1. When there is a risk of harm to the life, body, property or other rights and interests of the person or a third party
    2. When there is a risk of significant hindrance to the proper execution of the Company's business
    3. Other cases that would violate laws and regulations
  2. Notwithstanding the provisions of the preceding paragraph, in principle, we will not disclose any information other than personal information such as historical information and characteristic information.

Article 9 (Correction and Deletion of Personal Information)

  1. If the user's personal information held by the Company is incorrect, the user may correct, add, or delete the personal information (“Correction”) to the Company according to the procedures established by the Company.
  2. In the event that the Company receives a request from a User as described in the preceding paragraph and judges that it is necessary to respond to the request, the Company shall correct, etc. the personal information concerned without delay.
  3. When a correction is made under the provisions of the preceding paragraph, or when a decision is made not to make a correction, etc., the Company will notify the User without delay.

Article 10 (Suspension of use of personal information, etc.)

Users may request deletion of all collected data. If a user wishes to have all collected data deleted, he/she should send a request for deletion of his/her data to email address.You can also delete them from within the app.

Steps in the email: moe@otasukejp.com

with his/her

Steps in the app: Otasuke

Please perform the process using Delete Account in the link list at the top right of my page.


You can request it by sending an e-mail stating that you want to delete it.The data will be deleted within 30 days.Once deleted, the data cannot be recovered.

Article 11 (Suspension of use of personal information, etc.)

  1. The Company will suspend or delete the use of personal information (“Suspension of use, etc.”) on the grounds that it has been handled beyond the scope of the purpose of use, or that it has been obtained by wrongful means. In the event of a request for Suspension of use, we will conduct the necessary investigation without delay.
  2. If, based on the results of the investigation set forth in the preceding paragraph, we determine that it is necessary to respond to the request, we will suspend the use of the personal information concerned without delay.
  3. When the Company suspends the use in accordance with the provisions of the preceding paragraph, or when the Company decides not to suspend the use, it will notify the User without delay.
  4. Notwithstanding the preceding two paragraphs, when it is difficult to suspend the use, etc., such as when there is a large amount of cost for suspending the use, etc., and when alternative measures can be taken to protect the rights and interests of the User, this alternative measure shall be taken.

Article 12 (Changes to the Privacy Policy)

  1. The contents of this policy may be changed without notice to the user, except as otherwise provided in laws and regulations and this policy.
  2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this App.

Article 13 (Contact for inquiries)

If you have any questions about this policy, please contact us at the following.

Address: 3F, Laperal YOU.suites, 2119 Recto Ave, Sampaloc, Manila, 1015 Philippines
Company name: OtaCute Philippines Inc.
Email address: otacute@otasukejp.com

The end